Agency operations

Time coordination workflow for agencies

Agencies coordinate against many clocks at once — internal team, multiple clients, vendors, retainers. A repeatable workflow per account keeps every coordination decision fast and defensible.

Jump straight into the matching tool — your inputs stay private to your device.

One saved group per account

For each client, save a group with their cities, working hours and key contacts. The group is the substrate for every meeting, every SLA timer and every status update on that account.

Express SLAs in business hours

A '24-hour SLA' that breaches at midnight on Saturday isn't a 24-hour SLA. Use the SLA timer with business-hour rules so commitments survive weekends and regional holidays.

Pin recurring touchpoints to the account workspace

Weekly check-ins, monthly reviews and quarterly planning go on the workspace — anchored in UTC, rendered in the client's local time, restored every time you open the account.

Track billable hours next to coordination

Use the work-hours and payroll-hours calculators to keep billable totals in the same operational view as scheduling. Coordination and capacity should never live in different tools.

Frequently asked

How many client groups can I save?

Free covers a handful of saved groups; Pro raises the cap for agency-scale use. Saved groups are local-first and restore across devices when you sign in.

What's the fastest way to onboard a new client?

Create their city group, set their working hours and pin one recurring touchpoint. Three steps, under five minutes — and the workflow is operational.

Related guides

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Continue your workflow

Pick the operational workflow that fits — your saved setups, recent tools and shared schedules stay in sync.

Save this workflow to your workspace

Continuity across sessions — your saved setups, recent tools and shared schedules in one calm operational space.